Privacy Policy
This policy explains how Moonera handles personal data when people visit the website, submit an enquiry or receive services.
General enquiries may be sent to hello@moonera.in. Privacy and security contacts are listed in the relevant sections. Contract notices follow the accepted service order.
Scope and role
This policy applies to moonera.in, Moonera enquiry channels and personal data processed to provide our services. Moonera is the business name used on this website; the applicable proposal, invoice or service order identifies the contracting entity and formal business details. Where Moonera processes data only on a client's instructions, the client may be the relevant Data Fiduciary/controller and separate contractual terms may apply.
Personal data we may collect
Depending on how you interact with us, we may collect your name, business name, email address, telephone number, website URL, service interests, enquiry content, communications, billing or transaction references, support records and information reasonably required to deliver an agreed service.
Technical information may include IP address, device/browser information, pages visited, referring source and consent preferences. Non-essential analytics should operate only according to the choices available through Cookie Preferences.
Why we use it
- Respond to enquiries and provide requested audits or services.
- Prepare proposals, manage accounts, billing and support.
- Secure, diagnose and improve our website and service delivery.
- Measure website performance where permitted by your preferences.
- Meet legal obligations, resolve disputes and prevent misuse.
- Send marketing only where an appropriate permission or other lawful basis applies.
Retention and security
We retain personal data only for as long as reasonably needed for the stated purpose, contractual records, security, accounting, dispute handling and applicable legal requirements. Retention periods vary by record type.
Moonera uses proportionate technical and organisational safeguards such as access control, updates, secure configuration, backups and monitoring. No internet transmission or storage system can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, you may ask for information about processing, correction or updating of inaccurate data, erasure where appropriate, withdrawal of consent, and grievance redressal. Withdrawing consent does not affect processing already carried out before withdrawal.
Use the Data Request page or contact privacy@moonera.in. We may need to verify your identity before completing a request.
Children
Our business services are not directed to children. We do not knowingly seek children's personal data through this website. If you believe a child has provided data, contact us so we can review and take appropriate action.
Updates and contact
We may update this policy as our services, tools or legal obligations change. Material changes will be identified by a revised date. Privacy questions and grievances can be sent to privacy@moonera.in.