Refund & Cancellation Policy
This policy explains the general cancellation approach for Moonera plans. The accepted service order controls where it states different terms.
General enquiries may be sent to hello@moonera.in. Privacy and security contacts are listed in the relevant sections. Contract notices follow the accepted service order.
Cancelling a recurring plan
You may request cancellation before the next billing date through the agreed support channel. Cancellation normally prevents the next renewal and does not automatically reverse a billing period that has already started.
Refund approach
Fees for work already performed, reserved delivery capacity, completed onboarding, domain or hosting purchases, licences, payment fees and other third-party costs are generally non-refundable to the extent permitted by law. If Moonera materially fails to provide an agreed deliverable, contact us promptly so we can investigate and offer an appropriate remedy under the service order and applicable law.
Custom projects
Deposits, milestones, revision rounds and cancellation charges for custom projects are defined in the proposal or order. Approved work and completed milestones remain payable even if a later phase is cancelled.
Data and access after cancellation
Before service ends, both parties should confirm domain ownership, account access, export needs and any continuing third-party services. Data retention and deletion follow the service agreement and Privacy Policy.
How to request cancellation
Contact hello@moonera.in from an authorised account and include the business name, plan and requested effective date. Do not send passwords or sensitive credentials by email.